As mobile phones become more popular for browsing, users are using their smartphones less and less as they scroll through social media. If you’re trying to communicate with clients in a meaningful manner, it is important to make sure they can not only receive messages from but also see them when. Companies like yours can interact easily with customers via text messaging, without worrying about spam. Simply live chat on the Hangouts app, which has no time limit and everyone can chat at any time.
Yes, you read that precisely. It is possible to convert the existing business line into a text-enabled version. This lets customers and employees to communicate more effectively. It also reduces employee misuse of their devices. Employees can effortlessly forward calls or messages without worrying about the accuracy.
What exactly is Landline Texting?
Texting your customers can be accomplished by providing an office phone number. Although it might appear as all you can do to communicate is through talking to them on the phone or by sending them an email, there are other ways to communicate with customers and to convey your company’s data. The texting software for businesses allows the communication to be done through SMS (Short Message Service). These messages can be sent directly from your landline any time of the day, so long as you have access to your area code.
Can customers text my landline?
The customers can’t text your landline However, they can make calls to the number it is linked to. This is possible because your company has set up an application for texting that can support this feature. This is another method of converting more leads and increasing sales while also saving time organizing paperwork. You can send invoices or sales notices via email rather than manually calling people around town.
The number of leads that come by texts is rising and this is because people are enthralled by the convenience. They can connect with your company while they’re out and about or simply need advice. While it might seem like a small thing the fact that you have your contact details in this form allows the potential customers to look up things they’re interested in. This leads to better conversion rates for marketing campaigns targeting these individuals.
Why would you want to use your business line to text customers?
1. Creates an inbox for the team
Your team’s email address or business line is like an open chatroom in which employees can chat. It’s easy to look through the conversations on the platform, therefore when a person sends a client an SMS that says “Your order ready for pick up” The individual’s interactions will be recorded.
2. Tracks texts that have been sent and received. messages
It’s simple to keep track of text messages and see both sides of the discussion using just one line. Employees can make sure that they treat customers with respect and use corporate-approved messages to help clear any confusion. The conversation can also be used as an audit record to ensure that there are no problems or complaints later.
Text messages are an excellent method of reaching people who are looking for details about the product or service you offer. You can keep them updated about the latest developments on a regular basis and also check the number of people who have been asking questions specifically so that it will help guide your marketing strategy in the future.
For more information, click concierge business texting service